Real-Eyez Beauty reserves the right to refuse sales and service to anyone for any reason or for no reason.
It is our goal at Real-Eyez Beauty to ship quality products and provide excellent customer service. Due to issues with contamination, Real-Eyez Beauty cannot accept product returns after the packaging has been opened. Within 30 days of the date that the postal carrier delivers your product(s), you may elect to return unopened, merchandise for a refund in an amount equal to the purchase price (less shipping fees and a restocking fee equal to 20% of the purchase price), but you also have the option to receive a product credit for future purchases in an amount equal to the purchase price (less a processing fee equal to 10% of the purchase price). Product credits accrued will remain available to you for a period of twelve (12) months. At that point, accrued product credits will automatically expire.
If you determine that products shipped to you are defective, you must inform Real-Eyez Beauty of the condition within fourteen (14) days of receipt by emailing firstname.lastname@example.org or calling 1-760-459-4470. You will be given a return authorization number with shipping instructions. All products must be returned in original packaging. Real-Eyez Beauty reserves the right to either replace the defective product or provide a refund of the purchase price upon receipt of the defective product.
Please inspect your order immediately upon receipt. If you determine that any of the items in your order are missing or incorrect, please notify Real-Eyez Beauty to correct the order within fourteen (14) days of order receipt.
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P.O. Box 2211
Palm Desert, CA 92261
Mon – Fri 10 am to 5 pm PST
Chat: Mon – Fri 10 am to 2 pm PST